RefillFinder.com guarantees that all products on our website are 100% authentic brand names. We are an authorized dealer for all the brands we carry and we do not sell imitations of any sort and only carry genuine & original brand name refills. If you have any issue with your order, please contact us immediately and we will be more than happy to help you become satisfied with your purchase.
RefillFinder will accept returns of any unused, unopened refills and ink postmarked within 15 days of the original date of purchase. Holiday purchases and Gift purchases will be given an extended return period allowance of 30 days. On a return-for-credit, you will receive a prompt refund minus the shipping & handling charges (if the item was shipped with a "Free Shipping" option there will be a $5.95 shipping fee deducted). For return in exchange, we will send out the replacement package as instructed by the customer Due to our discounted pricing we can not cover any return shipping charges. All returns must include a return authorization number (RMA Number) which can be requested by e-mail from our customer service department.